Support
Questions About Club Moen?
Get the most of out Club Moen by finding answers to the most common questions. Don’t see the answer you’re looking for?
Frequently Asked Questions
Training
How do I access my training courses?
Once you’re logged into Club Moen, head to the Training section in your dashboard. There, you’ll find your available Skill Development Tracks and courses based on your current level.
Do I have to complete training in a specific order?
Yes, training follows a structured path. You’ll start at the Basic level and complete the Foundations Skill Development Track before unlocking more advanced courses as you progress.
How long do the training courses take?
Course times vary, but most can be completed in 30-60 minutes. You can always pause and return later if needed.
Can I pause a course and come back to it later?
Yes! Your progress is saved automatically, so you can pick up where you left off anytime.
Do I get a certificate after completing a course?
You’ll receive a badge after successfully completing each Skill Development Track.
Are there quizzes or tests in the training?
Yes, each course in a Skill Development Track includes short quizzes to help reinforce what you’ve learned. You’ll need to pass these to complete each course, earn points and successfully complete the Skill Development Track.
How do I track my training progress?
You can check your progress in the Training section of your dashboard. It shows your current training level, completed courses points earned and more.
Can I retake a course?
Yes, you can go back and review course materials anytime, even after completing them.
What happens if I don’t pass a quiz?
No worries! You can retake the quiz as many times as needed until you pass.
Are there any in-person or hands-on training opportunities?
Club Moen training is primarily online, but as you advance, you may unlock access to special training events, webinars or even in-person experiences.
Will completing training help me earn more rewards?
Yes! Each course you complete earns points, which you can redeem for rewards. Higher-level courses offer more points as you progress.
What’s the difference between the different Skill Development Tracks?
Each track focuses on a different aspect of Moen products and plumbing skills—from product knowledge to sales techniques to advanced installation practices. The more tracks you complete, the more expertise you gain!
How do I unlock new training?
You unlock new courses by completing required training at your current level. As you earn points and move up, new Skill Development Tracks become available.
Can my employer track my training progress?
If you’re part of a team registered under a business account, owners or managers may have access to training progress reports. Check with your employer for details.
Rewards
Who is eligible to earn points?
All registered users, including plumbing installers (plumbers, general contractors & remodelers and maintenance & repair professionals) and plumbing suppliers (plumbing wholesalers and home improvement stores) are eligible to earn points.
How can I earn points?
You can earn points by completing trainings and monthly challenges, being recognized as a top performer as well as participating in community events and counter days.
How soon will points show up on my dashboard?
Points should appear on your dashboard right away after you earn them. If you don’t see them immediately, try refreshing your dashboard. If there’s still an issue, contact us for help.
How do I exchange my points for rewards?
Redeeming your points is easy. Simply log into your account and click on Rewards to browse and redeem your points for available swag and enjoy the perks of your hard work!
When can I expect to receive my rewards?
Once you redeem your points, your reward should arrive within 5-7 business days as long as the item is in stock. If you experience any delays, feel free to contact us for support.
Do my points ever expire?
No, your points never expire. You’re required to renew your account every year, but your points stay intact, so you can keep earning and redeeming them whenever you’re ready.
Resources
What types of resources are available on Club Moen?
Club Moen provides a variety of resources designed to help plumbing professionals sell and install Moen products with confidence. You’ll find price books and planning guides, sell sheets and brochures, product information by topic, an image library and brand resources, interactive tools and more.
Where can I find brochures or marketing materials to share with customers?
Club Moen provides resources, such as sell sheets, brochures and other promotional materials that can be downloaded from the Resources section. There, you’ll also find an image library and sell sheet creator to make customized materials for your customers.
Community
How can I stay updated with the latest Club Moen news?
Stay in the loop by regularly checking the Community section. You’ll find real-time social media updates, a calendar of in-person and virtual events and more.
Where can I find upcoming events and training opportunities?
The Events section in the Community page highlights upcoming training sessions, webinars and industry events. Be sure to check back often so you don’t miss out on chances to expand your skills and connect with other professionals.
Moen Certified Installers & Pro Finder
What is a Moen Certified Installer?
A Moen Certified Installer is a plumbing professional who has completed Moen’s required training to demonstrate expertise in installing Moen products. This certification helps set you apart from other installers and gives customers confidence in your skills.
What is the Moen Pro Finder?
The Moen Pro Finder is an online directory that connects homeowners and businesses with Moen Certified Installers in their area. Customers can search for qualified professionals, making it easier for them to find experts they can trust for Moen product installations.
How does being listed in the Moen Pro Finder help my business?
Being listed in Moen Pro Finder puts your business in front of thousands of homeowners and businesses looking for expert Moen product installation. It helps you generate leads, increase visibility and connect with new customers who are already interested in Moen products.
How do I become a Moen Certified Installer?
To become a Moen Certified Installer, you need to complete the required training courses in Club Moen. Once you finish the necessary Skill Development Tracks, you can complete the application on your dashboard.
How do I get my business listed in Moen Pro Finder?
Once you become a Moen Certified Installer, your business is automatically eligible for a listing on Moen Pro Finder. Just complete your profile details on your Club Moen dashboard, and your listing will appear for customers searching for installers in your area.
How do potential customers find me through Moen Pro Finder?
Customers searching for Moen installation professionals on Moen Pro Finder enter their location, and a list of nearby Moen Certified Installers appears. If you’re in their area and match their needs, your listing will be shown.
